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Bad advice from reception staff

Story from nhs.uk

"Bad advice from reception staff"

About: Heatherview Medical Ctr.

Attended the Gp surgery at 10:45 this morning to get an appointment for my daughter. She see doctor pontin on Monday and he said if he was to worsen bring her back in. Which I did today, receptionist said no appointments available and I explained I think my daughter has measles. Receptionist told me to take her to hospital. Which i asked her to confirm what she meant by hospital. Her reply was a and e. Got to a and e to be taken to a side room and have a nurse very rudely and abruptly say I shouldn’t have brought my 7 year old daughter to a and e that I have endangered the pregnant doctors on shift. Apsolutly humililated by this nurse and treated horrifically. Apparently they phoned and complained to the reception team for sending us there, but felt like I was being called a liar. Unhappy to say the least, with a poorly child who I know don’t know where to take her if her condition worsens even more.

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Responses

Response from Heatherview Medical Ctr. 4 years ago
Heatherview Medical Ctr.

Submitted on 17/01/2020 at 12:06
Published on nhs.uk at 12:09

Thank you for taking the time to give us feedback, we always are open to ways to improve our service. It does sound like some of the issue was with the A+E department, so can you please feedback to them if you have had any problems. I would be happy to discuss if you would like to call and ask to speak with the practice manager. Kind regards, the practice manager at Heatherview/Fernside

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