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"Not listened too"

About: The Maidstone Hospital

I attended the Chronic Pain Clinic with my partner who suffers from diabetic neuropathy and chronic lower back pain. The Consultant we saw did not look at the pre-assessment questionnaire we completed prior to seeing him, did not ask many questions about my partners pain and how it affects daily living and seemed hesitant about answering our questions.

Very disappointed. I thought health professionals were supposed to listen to, engage with and include patients & family in planning health care outcomes and future treatment.

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Responses

Response from The Maidstone Hospital 4 years ago
The Maidstone Hospital
Submitted on 28/01/2020 at 08:35
Published on nhs.uk at 10:59


Thank you for providing your feedback following your partner's appointment in the pain clinic. I am very sorry to read that you were disappointed with the Consultant and that he seemed disinterested in your partners care and treatment. I will pass on your feedback to the pain clinic team and if you wish to discuss this matter further, please contact the PALS office on 01622 224960 or at mtw-tr.palsoffice@nhs.net.

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