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Made to feel valued

Posted By Wils89

"Made to feel valued"

About: Lincoln County Hospital / Gynaecology

(as a service user),

I went for a colposcopy at Lincoln hospital. The staff were all lovely, friendly but professional and put me at ease despite having some nerves and anxiety about it. The lead lady explained everything very clearly and tried to put my mind at rest. I feel at times some departments lack compassion due to time restraints and job stresses which I appreciate can affect your working attitude but these staff members today made me feel like they really valued me and my feelings towards the procedure.  

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Responses

Response from Ellen Ewer, Cervical Screening Provider Lead & Trust Lead Nurse Colposcopy, Hemswell Clinics, United Lincolnshire Hospitals NHS Trust 4 years ago
Ellen Ewer
Cervical Screening Provider Lead & Trust Lead Nurse Colposcopy, Hemswell Clinics,
United Lincolnshire Hospitals NHS Trust

Submitted on 10/02/2020 at 16:16
Published on Care Opinion at 16:16

Dear Wils89,

Thank you so much to taking time to comment on your recent colposcopy experience. I'm glad you found us friendly but professional. We endeavour to provide safe, patient centred, compassionate care as in our trust values. We all try to deliver the best service we can offer and make everyone feel valued. We understand, it is an anxious time for most women. We really do appreciate your comments which will be shared with the rest of the team.

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