"Where has the professionalism gone? "

After waiting approximately 18 weeks for a 1st appointment, I was seen & advised I would be reviewed after 3 months. I eventually received an appointment at the 6 month stage for a date in mid January 2020. Then at the beginning of Jan 2020 I received a 2nd follow up appointment date for the end of June 2020. Being confused I rang to check only to be told the January date had been cancelled. I advised them I had not received any communication cancelling this appointment & asked for reasons for cancellation as the new date left me with a 12 month gap between 1st appointment & follow up review. I expressed my concerns that I thought this was unreasonable. After asking for notification in writing of cancelled appointment as reasons could not be given, I was assured I would receive notification by post.

I immediately contacted PALS to register my concerns & was promised a call back that same day to address my concerns after they had spoken to the relevant department. I am still waiting. with modern technology there are numerous ways for contacting people this has not happened. I do not think a 12 month wait is acceptable for a follow up appointment as it is effectively a 'New' 1st appointment due to time lapse between appointments. What is going on?