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"Difficulty finding information on website"

About: Outpatients Centre / Dermatology

(as a carer),

Tried to find out online where dermatology is, where we could get parked nearby, where there would be wheelchairs available, where there were disabled parking spaces. we found it impossible, and we know the hospital and it’s lay out. Fortunately I know someone who works there who advised us to park at the rehab hub. This was easy, there were wheelchairs at the door, dermatology was nearby and the whole process of getting in and out was easy, a huge stress relief compared with previous visits to the community hospital. The doctor, dr Sinclair was terrific, with wonderful clinical and communication skills. 

So it was one of the easiest hospital visits we have had in Forth Valley,and we have lots.but , without the advice of our friend, it would have been awful. We feel you need to improve your web site and make arrival and departure from the hospitals less stressful. 

Thank you to all. 

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Responses

Response from Brenda Smith, Dermatology Nurse, Dermatology, NHS Forth Valley 4 years ago
Brenda Smith
Dermatology Nurse, Dermatology,
NHS Forth Valley
Submitted on 16/01/2020 at 10:03
Published on Care Opinion at 10:03



Thank you very much for leaving such positive feedback about your actual consultation with the dermatologist-I will pass this message on to the staff


Apologies for the lack of information about the hospital parking and the actual whereabouts of the department. We are in the process of upgrading the dermatology part of the intranet on the NHS Forth Valley website.

Hopefully this will be less of a problem in the future

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