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"My Grannie"

About: Queen Elizabeth University Hospital Glasgow / Elderly Medicine (Wards 51, 52, 54,55, 57, 8a & 2a)

(as a relative),

My Grannie lives off the mainland and unfortunately had to be admitted into hospital in Glasgow a couple of times this year. 

She was admitted to ward 51, Langlands QEUH. 

The staff were all so supportive of her, on admission she was very confused and not very well, the staff all treated her so well. They were very accommodating for phone calls of family members and making her feel very welcomed, especially one of the nurses speaking her native language of Gaelic.

 Her last admission just before Christmas, she was lucky enough to be back in 51 where some of the staff still knew her. They managed to get her back to good health and organise her to get back to the island in one days notice for her to spend christmas with us! 

On behalf of my Grannie and family a big thank you to all the staff at 51. 

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Responses

Response from Rachel Pyle, Patient Experience Project Manager, Patient Experience Team, NHSGGC 4 years ago
Rachel Pyle
Patient Experience Project Manager, Patient Experience Team,
NHSGGC
Submitted on 13/01/2020 at 17:31
Published on Care Opinion at 17:31


picture of Rachel Pyle

Hello R-mac,

I'm sorry to hear that your Grannie has been unwell but I'm so pleased about the excellent care she recieved from the staff at Ward 51 during both of her stays.

It's fantastic that she was able to make it home for Christmas! I hope you all had a lovely time!

Thank you so much for sharing your very kind feedback with us, I will make sure it is passed on to the relevant staff and I'm sure they will be thrilled to hear it.

I hope your Grannie is on the mend and wish her a speedy recovery.

Many Thanks,

Rachel

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