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"Fantastic Professional But Caring Service "

About: Russells Hall Hospital

Unfortunately after suffering a asthma attack today 12.01.20 which my Inhaler was not able to help with, I found myself under the care of A & E. I must say from the moment of entering the Dept & being helped by Senior Support nurse (burgundy uniform) & what a compassionate & fantastic nurse she is, gave me a Neb & steroids soon sorted me out & was so helpful & caring. She is most definitely an asset to your team there. But every member of staff that i came into contact with were lovely & so professional. When i was sent to ACU, the nurse even popped out to tell me she wished me all the best & to look after myself, little things like that go a long way when you are feeling poorly. My experience in ACU was just as good & I was extremely well looked after by all members of staff from admin staff right through to Nurses & Dr’s & Consultants. So thank you all & I may also add every Dept i entered was spotlessly clean. So thank you Russell’s Hall from a very grateful patient.

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Responses

Response from Russells Hall Hospital 4 years ago
Russells Hall Hospital
Submitted on 27/01/2020 at 10:09
Published on nhs.uk at 10:58


Thank you for taking the time to share feedback about your experience in the Emergency Department at Russells Hall Hospital.

We are grateful to receive all comments as they help us to continually improve the patient experience. We have shared your comments with the team who will be thrilled to receive them.

Patient Experience Team

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