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Care Opinion

Getting home

Posted By grusfr74

"Getting home"

About: Dumfries & Galloway Royal Infirmary / Geriatric Assessment

(as the patient),

I was admitted in early January 2020 onto the main assessment ward with a chest infection. A very busy Doctor told me that I would be admitted to a care of the elderly ward which left me very sad. I then met a kind nurse who was the first person to ask me what I wanted. He listened to me explain I had carers and wanted home.

I'm limited with my mobility have a catheter and he took the time to explain my blood tests and xray results, I wont forget how he reassured me saying home was best and he would make every effort for me to get home.

And he did! He arranged for some charming physiotherapists to get me up and about, he checked on me for two days and on the morning of the 3rd day he arranged an ambulance crew to visit me on the ward and agree how to get me home on a stretcher. To top it all he arranged a visit from a  lovely nurse the first day I was home, in his words to make sure I stayed at home and never meet him again!

I would be happy to meet him again, I type this from home rather than languishing in a hospital bed. Bravo NHS Dumfries Infirmary!

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Responses

Response from Annette Finnigan, Senior Patient Experience & Safety Officer, Acute and Diagnostic Services Directorate, NHS Dumfries and Galloway 4 years ago
Annette Finnigan
Senior Patient Experience & Safety Officer, Acute and Diagnostic Services Directorate,
NHS Dumfries and Galloway

I am a Senior Patient Experience & Safety Officer for Acute and Diagnostic Services

Submitted on 13/01/2020 at 16:00
Published on Care Opinion at 16:00

Dear grusfr74,

Thank you so much for taking the time to share your experience with us.

I am disappointed to read that we initially caused you to feel sad, but I am delighted to find that our nurse turned that around. It certainly sounds that this nurse demonstrated the excellent level of care that we would strive to provide to all of our patients. If you would be so kind as to contact our Patient Experience Team on 01387 241690 or via dumf-uhb.dgpatientexperience@nhs.net I would love to be able to identify this individual and forward your kind words on.

I wish you well with your recovery.


Kind regards, Annette

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