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"Misdiagnosis"

About: Sevenoaks Hospital

After waiting for almost 2 hours in a lot of pain from earache. I was seen for five minutes to be told buy an over the counter ear spray that would relieve my minor infection.

Fortunately I had an appointment with the GP later that day who diagnosed a severe right ear infection and an outer left ear infection. I was prescribed antibiotics.

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Responses

Response from Sevenoaks Hospital 4 years ago
Sevenoaks Hospital
Submitted on 14/01/2020 at 17:21
Published on nhs.uk at 21:02


Hello

We are very sorry that you are unhappy with the care you received at your recent visit to Sevenoaks Minor Injuries Unit. The operational lead would like the opportunity to investigate what happened on this occasion and to talk to the team to ensure any learning can be shared. If you would like to, please call our team with further information and your contact details.

Best wishes Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0300 123 1807 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk

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