"The ward"

About: Royal Oldham Hospital / Maternity

(as the patient),

I had a wonderful experience when i gave birth even though it was pretty horrific, I haemorrhaged alot, and was really poorly

In my notes it was said i had to have my own room due to personal reasons, that got over looked and felt pretty much dumped on the ward, it was so busy with mom's and new baby's, relatives and kids running about, people arguing, shouting, music blasting, not a staff member in sight atall, I felt so uncomfortable, I ended up in tears where a lovely senior midwife told me there had been a mistake and my room will be ready in 10 minutes, she kept her word

Anyway.. 

3 very rude nurses gave me filthy looks and spoke down to me and my partner, they ripped the cover away from me (lack of dignity) and shouted at me to get my stuff, and hurry up. I was in complete shock, if they would of read my notes they would of known i had a catheter, and had an epidural and was unwell as i also have a disability. They started pushing the bed, and I think they were purposely banging me into every wall and laughing with each other, i had a total melt down, cried even more.. Their was just no care their at all.. I was horrified. 

They left me in a room, i was in agony, no one came to check on me and my newborn for hours, at this point my partner was getting really frustrated, had to ring my mum and discharged myself, still no apology. 

Things need to change, this can't be happening 

I was left with severe pain in abdo/womb, I had retained placenta, felt suicidal, and had severe postnatal depression, and i really believe it was because of the lack of care on that ward, it was supposed to be the happiest day of my life and it was ruined, I will never get them precious moments back. 

Responses

Response from Royal Oldham Hospital

Thank you for taking the time to share your comments and we are very sorry to learn of your unsatisfactory experience on the Postnatal Ward after you gave birth.

As this falls short of the care and service we expect our patients to receive, we would like to apologise and hope we can assure you that the Trust strives to provide patients with excellent care so we are sorry we did not achieved it for you on this occasion.

Your review and experience has been forwarded to the Senior Management team and the Ward Manager who will be raising everything in your review at their next team meeting. The Senior Management Team will also be liasing with the Manager and Lead Midwife of the Postnatal Ward for assurance this has been raised and discussed.

We again appreciate your comments as all patient/service user’s comments enable us to monitor and improve our services where required.

Should you still remain concerned about your experience, please contact our Patient Advice and Liaison Service (PALS) at your earliest opportunity on telephone 0161 604 5897, or email pals@pat.nhs.uk quoting that you have been advised to do so via NHS Website, so we can discuss and address your experience.

Kind regards

The Patient Experience Team.

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