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"Disrespectful staff/bullying"

About: St James's University Hospital

I've attended this hospital since 1992. I attended the Nephrology clinic from 1992-2012. From 2012-2014 I attended the low clearence clinic, and then in 2014 I received a kidney transplant and attended the transplant clinic. Up to 2014 I found the staff to be very friendly and polite, and the care received was brilliant. After my transplant, I began to attend the transplant clinic in 2014!. One of the senior nursing staff who was allocated to 'look after me' during the first week of attending this clinic, clearly took a dislike to me, and it didn't take too long before it filtered down to the other staff, one or two of them who even to this day treat me badly. I'm really not quite sure what to do; I dread attending this clinic, but it will now unfortunately be a life long ordeal. Visited again on 6th January 2020, and was again badly treated by one of the senior nursing staff.

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Responses

Response from Tracy Richardson, Patient, Carer and Public Involvement Officer, Leeds Teaching Hospitals NHS Trust 4 years ago
Tracy Richardson
Patient, Carer and Public Involvement Officer,
Leeds Teaching Hospitals NHS Trust
Submitted on 02/03/2020 at 15:48
Published on Care Opinion at 15:48


Thank you for taking the time to write to us.

I am very sorry to read that you have had such distressing times whilst in our care. The level of service that you have described is not what we wish to offer.

Could you please contact our Trust’s Patient Advise and Liaison Service (PALS). This would also allow us look into the matters you have raised more thoroughly.

Please call our Patient Advise and Liaison Service (PALS) on 0113 206 6261 or alternatively email patientexperience.leedsth@nhs.net

Rosie

Senior Nurse

Patient Experience

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