"Service Above and Beyond"

About: Forth Valley Royal Hospital / General surgery

(as a relative),

A phone call advising that if we would like our hospital appointment brought forward that was no problem. We chose to accept

The receptionist at booking area for outpatients was helpful, informative but more importantly friendly. We had a wee laugh with her and we shook hands to say a belated Happy New Year.  My partner actually thought we knew each that’s how much this person helps people

We then quickly had our appointment with one of the doctors. He was friendly, informative and honest. He explained options and we believe we all signed up for the most realistic sensible way forward. And again more importantly we had a bit of banter that can put people at their ease

I know this may not seem much to patients on a harder journey than ours but sometimes it’s the smaller things that get us through the life journey

Thank you guys

.

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Responses

Response from NHS Forth Valley 4 months ago
Submitted on 23/01/2020 at 11:58
Published on Care Opinion at 11:58


Dear Grateful Partner

Thank you for taking the time to tell us how much you felt at ease during your visit to Forth Valley Royal Hospital. The Receptionist you were so kind about is called Stephanie and I will certainly make sure she is aware of your comments. I know that she will appreciate the fact that you found her helpful, informative and friendly. The Reception Team try hard to make sure that everyone coming to Outpatients has the same positive experience before they have their appointment. I am glad that this was the case for your partner.

Best wishes

Lorna

Lorna Rodger

Head of Health Record Services

NHS Forth Valley

  • Grateful Partner thinks this response is helpful
    {{helpful-1}} other {{helpful-1 == 1 ? "person thinks" : "people think"}} so too