"ENT are Awful"

About: Charing Cross Hospital Charing Cross Hospital London W6 8RF

Posted via nhs.uk 4 years ago

ENT are absolutely awful. It is impossible to speak to anyone, Consultant's attitude is 'I don't have time for this' which he was said behind the curtain - presumably hoping my hearing issues were too bad to hear him. Reception staff are rude. The nurse I spoke to on the phone asked if grommets 'was a condition'. Have been fobbed off, given incorrect phone numbers and all I am trying to do is discuss the surgery I have been scheduled for (after a 3 minute appointment - less that 60 second of which with the consultant). Really and truly an appalling hospital with a very bad ENT department

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Charing Cross Hospital

Submitted on 08/01/2020 at 09:12

Published on nhs.uk at 10:56

Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise for your poor experience with our ENT Department at Charing Cross Hospital. I have forwarded your posting to the service managers for ENT. We would really like to speak to you and be able to look into this further. Patient Advice and Liaison Service (PALS) can be contacted on either 0203 313 0088 or email imperial.pals@nhs.net

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ENT are Awful

"ENT are Awful"

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