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Care Opinion

Cancelled operation

Posted By Pikey

"Cancelled operation"

About: Bassetlaw Hospital / General surgery

(as the patient),

My operation was cancelled at the last minute due to an emergency which wasn't a problem but the fact that the surgeon informed the staff at 3. 30pm to apologise and send me home, but they made me wait another three hours before a doctor came and explained what happened. I feel that I have been treated badly.

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Responses

Response from Gill Pickersgill, Communications & Engagement Officer, Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust 4 years ago
Gill Pickersgill
Communications & Engagement Officer,
Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust

Submitted on 09/01/2020 at 15:36
Published on Care Opinion at 15:36

Thank you for sharing with us the experience you had following the cancellation of your operation. I will discuss your comments with the Matron to share with the team and I apologise for the inconvenience caused. If you would like to discuss this further please contact the Trust’s Patient Experience Team on Freephone 0800 028 8059 or by e-mail: dbth.pals.dbh@nhs.net.

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