My wife has been unwell for around 9 days now and in that time her conditon has not improved. Stool samples were brought to your surgery on Thursday 2nd of January and was told the results would be back by Friday 3rd. Numerous phone calls made to surgery on Friday but no test results. Told to ring on Monday. On sunday the 5th January i requested an out of hours doctor to make a house call as my wifes condition was no better. He came , examined my wife and was very concerned at the issue of the consistant diarrhoea. Without any test results he was unable to give her any medication. Today Monday i have at last recieved the test results after numerous phone calls to the surgery. The results have come back normal , which is more concerning as my wife is no better . I have on two occasions today requested a call back from the duty docter to see what treatment i can give to help my wifes condition. Still waiting 2.50pm !!! . Your processes and proceedures are woefully inadequate . your failing in your duty of care to your patients. Please supply the contact details of the organisation who oversees your practice as i would like to make my views known to them.
Christopher
"poor duty of care "
About: Bewicke Medical Centre Bewicke Medical Centre Wallsend NE28 0AD
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