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no 1 in the phone que

Story from nhs.uk

"no 1 in the phone que "

About: Furlong Medical Centre

no 1 in the phone que 2 x today on the phone for over half a hour nobody answers

it is always the same in the past i have driven there Quicker.

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Responses

Response from Furlong Medical Centre 6 years ago
Furlong Medical Centre

Submitted on 30/03/2018 at 17:49
Published on nhs.uk on 20/09/2019 at 14:08

Thank you for your comment. We would like to apologise for your experience at Furlong Medical Centre but thank you for bringing this to our attention. We strive to ensure all experiences for all patients are the best possible. Our telephone lines are always extremely busy and we apologise if you have had problems getting through to the surgery. Please be assured that the reception team are answering the telephone as quickly as possible and aim to give each caller the attention they require. If you would like to discuss your concerns with the Practice Manager please do no hesitate to contact us.

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