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Care Opinion

Best day for along time

Posted By feef

"Best day for along time"

About: CGL Birmingham / East Hub

(as a service user),

I needed help desperately to get of hard drugs. I had walked past cgl in Birmingham for months and after Christmas I was so fed up and desperate these drugs were destroying my life and others around me.

I finally decided i'd had enough so I walked into cgl Stechford .

That was the best day for along time

I needed help.

I had to wait a long time to be seen but the care worker who saw me was lovely.

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Responses

Response from Lydia Broom, Service User Involvement Lead at Change Grow Live Birmingham, The Service User Involvement Team, Change Grow Live Birmingham 4 years ago
Lydia Broom
Service User Involvement Lead at Change Grow Live Birmingham, The Service User Involvement Team,
Change Grow Live Birmingham

Submitted on 14/01/2020 at 15:18
Published on Care Opinion on 15/01/2020 at 12:31

picture of Lydia Broom

Dear feef

Firstly, thank you for leaving feedback about our service at CGL East in Stechford. We appreciate you taking the time to tell us how you felt about our support.

My name is Lydia and I’m responsible for reading and responding to people’s feedback.

I was sorry to hear that you were feeling so desperate about your situation. But all credit to you for taking that step to seek help. It takes a lot of strength to do that, especially when somebody is feeling anxious and scared.

I was really happy to hear that the person who supported you on the day you came in, did a good job and treated you well.

I’d be really interested to find out which member of our team saw you on that day, so we can let them know about the feedback that has been left about them.

If you can or would like to, please give me a call on 07717715273 so that I can find out who it was.

It would also give me a chance to ask you a little more about how long you had to wait on the day and whether there was anything we could have done differently to make your wait shorter. I’m sorry that you had to wait a long time.

If you get my voicemail for any reason, please leave a message with your contact number and I’ll get back to you as soon as I pick it up.

Absolutely no pressure to hear back from you, but hope to speak to you soon.

Thanks again,

Lydia

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