"Incompetent ultra sound"

My 80 year old mum had to wait one and a half hours in chronic pain for an ultra sound. She was sent at 1pm from. Outpatients for a scan which was supposed to be at 2pm. She was in so much pain but the scan department decided to see her at 3.35pm even the doctor was surprised and came to see what was taking so long. We have had a right rubbish treatment here at imaging. I would give them 0% for everything