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Advice when I had pain in my upper abdomen

Posted By Frances T

"Advice when I had pain in my upper abdomen"

About: IC24 NHS 111 / NHS 111 (East Kent) William Harvey Hospital (Ashford) / Accident and emergency

(as the patient),

Hi, I contacted my GP Surgery to say that I was suffering with pain in my upper abdomen and the GP (not my usual GP) said that I should wait a week or so and see my usual GP as she is familiar with my history. I was not overly pleased with this as the pain was quite bad. It worsened during the evening and at around 10pm it was very uncomfortable. I phoned 111 and was advised to either go to hospital if the pain increased or to see a GP in the morning and the lady I spoke to said that she would send a note to the GP Surgery with her recommendations. I think that I spoke with Kelly and Diane. Both were patient with me, listened well and I felt reassured by the advice. I ended up in A&E - twice in the last 2 weeks - still awaiting diagnosis...

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Responses

Response from Richard Allen, External Relations Manager, Integrated Care 24 4 years ago
Richard Allen
External Relations Manager,
Integrated Care 24

Submitted on 03/01/2020 at 13:42
Published on Care Opinion at 13:42

Hi Frances,

Thank you for taking the time to recognise the service you received from our team. It is great to hear that you felt reassured by the advice that you received. I will make sure that the locality team is aware so they can feed back to those involved in your care.

Best wishes for the new year, and fingers crossed for a diagnosis and recovery soon.

Richard

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Frances T (the patient)

Many thanks Richard! Best wishes to you for the New Year, too!

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