"Recovery Was reversed by lack of quality of care…"

I attended PAH A&E on the evening of December 2nd.

After a scan I was diagnosed with a Double Shoulder Fracture.

I was called over by a nurse so she could fit a Sling. However, as I stood up I got very dizzy & started seeing spots so explained that & sat back down to which she responded “If you want the sling you have to come here now, I have other patients”. I did therefore walk over there. As she was trying to fit the sling she mentioned about my stained trousers and said “You should change your clothes before you come here”. I had already explained that I had been in an accident and knocked to the ground so will have mud stains on my trousers. I feel it is unreasonable to expect me to change my clothes before coming to the Hospital.

The sling instantly felt painful & uncomfortable so I asked another Nurse if it was fitted properly & she stated “There are other staff to ask”. Maybe so but I was asking her.

I was therefore sent home with a sling that caused me pain as well as no painkillers that I asked for.

I therefore spent the remainder of the week in pain due to the sling & the lack of painkillers.

I then returned the following Monday & was eventually given the correct sling & painkillers that worked.

However, I feel my recovery was reversed that first week due to what I feel was a failure by your A&E Dept to provide what I needed to self-care at home.