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"What a great department "

About: The Queen Elizabeth Hospital (King's Lynn)

I would like to thank this department for all the help and support that they have given me over the last few months unlike some other departments in the hospital they are caring and listen to what you have to say and the treatment they give you is second to none the young lady who treated me was amazing caring and supportive and helpful with getting other departments to hurry up I have disc bulge in 3 places in my neck and a trapped nerve and also have degenerative disc disease to I wasnt getting on well with appointments from other departments and she would push for me to get seen and as soon as the treatment she was giving me began to become painful she would stop and waite without me asking her to stop she made me feel at ease to if the hospital handed out awards to staff she should be top of the list I wish all staff where as caring and supportive as she is .now getting the help from other departments in the hospital thanks to this young lady thank you so much

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Responses

Response from The Queen Elizabeth Hospital 4 years ago
The Queen Elizabeth Hospital
Submitted on 30/12/2019 at 08:23
Published on nhs.uk at 08:44


Thank you very much for the time you have taken to tell us of your experience with our Physiotherapy team. I am pleased to hear that the staff were caring and listened to you especially in relation to the support you received by one member of the team who helped with other appointments and provided care. If you can remember the name of the 'young lady' who treated you please drop me an email so that I can share your comments directly with her. In the meantime I will ensure that the whole team in physiotherapy are aware of your message as I know they will appreciate the time you have taken to tell us of the care you received.

I hope that the care you continue to receive remains of a high standard.

Kind regards

Emma Harrison

Patient Experience and Public Involvement Lead

Tel: 01553 613613 x 2432

email: emma.harrison@qehkl.nhs.uk

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