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"Excellent service, the NHS at its best"

About: Leicester Royal Infirmary

Back on 21st November, I suddenly developed severe floaters in my right eye following a series of flashes a few days earlier. I have a lifelong fear of hospitals and medical procedures, but realising my eyesight was at risk if I did nothing, came to the eye casualty department. I was given a very thorough and sympathetic examination and eventually diagnosed with a retinal tear, which being in a peripheral position, had not been easy to spot. I had been frightened that I would need painful retinal surgery, but immediately reassured that the problem could be fixed with a much less invasive laser procedure to seal the tear. This was performed promptly on the same day. While I would not choose to spend 15 minutes this way, I can honestly say the treatment was not really unpleasant at all and at no time did I feel any pain. The most uncomfortable part was probably the brief stinging sensation from the necessary applications of eyedrops. I have just been discharged after 2 follow up appointments and would like to say many thanks to all the various doctors involved with my case for their professionalism, expertise and caring attitude.

At a time when there has been so much negative publicity about the NHS in the media, my experience has made me realise what a precious resource it is to this country.

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Responses

Response from Leicester Royal Infirmary 4 years ago
Leicester Royal Infirmary
Submitted on 23/12/2019 at 12:41
Published on nhs.uk at 12:51


Dear Helen,

Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team.

Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us.

There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/

We wish you all the best.

Kind regards,

The Communications Team

Leicester's Hospitals

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