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Recent diagnosis

Posted By Daisy Ann

"Recent diagnosis"

About: King's Mill Hospital / Breast surgery Nottingham University Hospitals NHS Trust - City Campus / General surgery

(as a service user),

This year I was diagnosed with 2 types of beast cancer, the staff in the breast care unit are amazing, very caring and helpful.

It was however, overlooked that I had 2 cancers, my results were messed up and some mistakes made, after making a complaint and having a meeting with a senior member of staff and other staff I didn’t feel that I got very far.....too exhausted and stressed to take on anymore hassle I decided to leave it there, I just hope no other lady goes through the same as me.

Now, several months on and after being referred to QMC for a severe reaction under anaesthetic I am disappointed to hear that the relevant information requested from the anaesthetic team still has not be sent to the Dr at QMC, therefore no allergy tests can go ahead until this vital information is given.........my surgery was in May.....how long does it take to get the information together and pass it on to QMC? 😒😒😒😒

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Responses

Response from Nottingham University Hospitals NHS Trust 4 years ago
Nottingham University Hospitals NHS Trust

Submitted on 30/12/2019 at 14:54
Published on Care Opinion at 14:54

We are sorry to hear of the difficulties you have had with some aspects of your treatment at King's Mill Hospital. We hope our colleagues at King's Mill will see your feedback and be able to respond to your concerns.

Although at Nottingham University Hospitals we may not be able to help if the concerns you have are about King's Mill, if you would like some advice or for us to look into anything about any aspect of your care under QMC, please contact our Patient Advice and Liaison Service (PALS) on 0800 183 0204.

Kind regards

Andrew Steggles

Patient Experience Officer, Nottingham University Hospitals

Response from Grace Worsley, Patient Experience Coordinator, Sherwood Forest Hospitals NHS Foundation Trust 4 years ago
Grace Worsley
Patient Experience Coordinator,
Sherwood Forest Hospitals NHS Foundation Trust

Submitted on 07/01/2020 at 10:17
Published on Care Opinion at 10:17

Firstly I would like to thank you for your positive feedback relating to the Breast Unit and I will ensure your kind comments are raised with the team.

I am sorry to hear of your poor experiences, I would be grateful if you could please contact myself or a member of the Patient Experience Team on 01623 672222 in order to investigate and hopefully help to resolve your concerns. Alternatively you can email sfh-tr.pet@nhs.net The Patient Experience Office is open Monday to Friday, 9am to 5pm.

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