This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Staff were really wonderful

Story from nhs.uk

"Staff were really wonderful "

About: St Thomas' Hospital (London)

Only complaint is really the communications.

I received letters between 1 and 2 weeks after they were written.

1) I was therefore informed on the afternoon preceeding my procedure, that I'm supposed to stop using a certain medicine 2 weeks before my procedure.

2) I was invited to make an appointment for the procedure within 2 weeks if receiving the letter. Upon calling, I discovered that 2 weeks have already passed and I was off the system and had to start again from scratch.

Luckilyxtge team leader agreed to reinstate my file and an appointment was arranged for soon after.

Dates on letters seem to suggest a problem with dispatch to the post. Might not always end well.

Overall, very happy.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from St Thomas' Hospital 4 years ago
St Thomas' Hospital

Submitted on 31/01/2020 at 16:20
Published on nhs.uk at 17:29

Thank you for your feedback. Whilst we are pleased ot hear that overall you are happy with your care we are concerned to read abou tthe problems you experienced with you appointment letters and including the one containing instructions about stopping medication 2 weeks before your procedure. We wodul like to learn more about this so we can try and avoid this happening to ther patients in the future. If you would like to contact our Patient Advice and Liaison Service on 020 7188 8801 or email pals@gstt.nhs.uk we can look into this further.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k