Only complaint is really the communications.
I received letters between 1 and 2 weeks after they were written.
1) I was therefore informed on the afternoon preceeding my procedure, that I'm supposed to stop using a certain medicine 2 weeks before my procedure.
2) I was invited to make an appointment for the procedure within 2 weeks if receiving the letter. Upon calling, I discovered that 2 weeks have already passed and I was off the system and had to start again from scratch.
Luckilyxtge team leader agreed to reinstate my file and an appointment was arranged for soon after.
Dates on letters seem to suggest a problem with dispatch to the post. Might not always end well.
Overall, very happy.
"Staff were really wonderful "
About: St Thomas' Hospital (London) St Thomas' Hospital (London) London SE1 7EH
Posted via nhs.uk
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