"falling apart at the the seams"

my son (in his '20's) has attended here ,some of the staff have been lovely but overall the result has been distress, no full diagnosis, no effective treatment, no help with eating disorder, no effective help with getting employment, no managed discharge, unfinished care needs assessment, no carers assessment ( from them), promises broken++. no effective medication found. I made several complaints, the last time I was told that due to Data Protection I would get no reply. As parents we have all the responsibilities but no rights, no support. On one occasion I saw he had been crying -his support worker had been trying to make him say that it was his parents not him pressing for more treatment. We still carry the responsibilities; what will happen when we can't carry on? The service manager told me that they had lost 100 beds as if that made it alright. High staff turnover an issue.