The actual 111 operators are brilliant. The clinician that rang me back was so rude. She questioned if I even was diagnosed with tonsillitis (was calling about a suspected allergic reaction to the antibiotics I was on) and then questioned if I even needed an assessment. I felt completely demeaned and was made to feel like a nuisance. I called for advice and was basically told I'm not poorly enough for advice. Really poor attitude and she clearly needs to be retrained on how to speak with sick clients.
About: Practice Plus Practice Plus Reading RG1 8BW
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