"Awful experience"

The actual 111 operators are brilliant. The clinician that rang me back was so rude. She questioned if I even was diagnosed with tonsillitis (was calling about a suspected allergic reaction to the antibiotics I was on) and then questioned if I even needed an assessment. I felt completely demeaned and was made to feel like a nuisance. I called for advice and was basically told I'm not poorly enough for advice. Really poor attitude and she clearly needs to be retrained on how to speak with sick clients.