"They make it so hard"

I am not a dispensing patient as it is often hard for me to get to the surgery. However when I needed something urgently and was in the surgery it wasnt allowed as there is too much paperwork to change me to dispensing.I feel there is little understanding or flexibility for people who don’t drive, and find it hard when already feeling poorly to go for an 8 mile bike ride (each way! ) to the nearest chemist.

I was made to feel like I was being awkward and a burden when they eventually changed me to dispensing, and it was horrible.  I have now been told I can’t have my monthly prescription sent out because it would be too much bother to change me back to a non-dispensing patient, but it’s still just as hard for me to get to the surgery as it was before. So all I can do is stop taking the regular medication and just go in when it’s an emergency. I hope they go to electronic prescriptions soon so I can get meds again.