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"Needs Improvements"

Whilst under the care of the team I feel as though I was sidelined I was never mistreated or anything like that from reading other peoples comments that wasn't my experience I did however feel that I wasn't listened too and a lot more could have been done to help me and diagnose me with what I have just been diagnosed with sooner but I understand this is a bigger issue to do with funding with NHS especially mental health but it felt to me there was an urgency to get me discharged and I feel I was far from ready to be discharged from the clinic when I was there hence why I ended up being back at square 1 I do wish that at the time I was being discharged I disagreed and said I don't feel ready in myself or well enough but I didn't which I have to take responsibility for myself in that time I have now moved away from Manchester in a bid to get away and make a fresh start and unfortunately ended up not long ago attempting suicide ready to jump of car park and had to be persuaded by a police officer who was my lifeline and saver that it wasn't the right decision and just her telling me one day that I will make a great mother I believed help save my life if I had been at prescott house at least for another 6-12 months longer i believe I would and could have been ok in the long run and not have ended right back to where I started like I said but I do believe everything happens for a reason. I have now been diagnosed with Bipolar Disorder which is a relief believe it or not because it all seems to add up and makes sense to myself and family and I am on medication that seems to be helping me greatly and giving me my life back finally i do know its not an easy journey and I still have a long way to go but where I am now I am being listened too and supported and I just feel that there needs to be more listening to the patient and having some patience as well and I can understand the workload that people who work in mental health must be under and have but listening really does make a world of difference and also support as well whilst I was there I didn't have a support worker like I do here but my care co ordinator was great and so were the Doctors like I said I was treated with dignity and respect but I think if I could and would have seen them more frequently the outcome would have been so different for myself and the reason I am writing this is because its something that has been on my playing on my mind and on my chest and I feel I needed to say it so improvements can be made which if are would make a massive difference to this clinic and be amazing.

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Responses

Response from Prescott House Community Mental Health Team 4 years ago
Prescott House Community Mental Health Team
Submitted on 12/12/2019 at 17:49
Published on nhs.uk at 17:59


Thank you for raising your concerns about the mental health service we provide at Prescott House Community Mental Health Team in Salford.

We are very sorry you feel you were not listened to and that you did not get long enough with our team. It is so important that our patients are heard, and our Trust values reinforce the importance of our staff taking the time to engage, support, listen and act on the views of our service users.

It was good to hear that the doctor you saw and your care coordinator were good and we certainly agree with you about the important work done by support workers.

I'm sorry for the struggles you've had but really pleased to hear that you are now doing well. If you would like to discuss your experience of our service further, please contact our Customer Care Team, who would be happy to listen to your concerns, comments, compliments and suggestions.

You can email them at: customercare@gmmh.nhs.uk or call them on: (0161) 358 0600 or for free on 0800 587 4793.

Thanks again for sharing your story. Sharing your experiences and what you’ve had to overcome will definitely inspire others in a similar situation.

Best wishes,

Emma Hinchcliffe

Service Manager Community and Urgent Care - Salford

Greater Manchester Mental Health NHS Foundation Trust

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