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"Fantastic care"

About: Southport & Formby District General Hospital

Was admitted to A&E and processed and looked after v well and v quickly. Was on a corridor in A&E for 14 hours which was horrible but the staff who looked after me were v kind, professional and hard working. I was found a bed in ACU for 12 hours and again staff brilliant, thorough and reassuring. Finally transferred to respiratory ward for 3 days and all the nurses were caring, helpful, professional and hard working. It was a scary experience for me as diagnosed with pneumonia and couldn’t get my oxygen levels up but the round the clock care and support really helped me stay strong and get better.

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Responses

Response from Southport & Formby District General Hospital 4 years ago
Southport & Formby District General Hospital
Submitted on 12/12/2019 at 09:10
Published on nhs.uk at 09:44


Our sincere apologies for the delay on the day of your admission. As you saw, A&E has been very busy indeed which has put staff and the hospital under considerable pressure. That's why your kind words and understanding comments means so much to us all.

In fact, our matron for patient experience Michelle would like to hear more from you. If you feel able, please email her at michelle.kitson@nhs.net or call her on 01704 704094.

Thank you again.

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