This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Great professional staff"

About: Queen Alexandra Hospital

I had a knee arthroscopy as a day surgery, all the staff that I met that day were professional and friendly. I was extremely anxious and all through the process my mind was put at ease. My only negative is the nurse in the recovery room told me I hadn't had any surgery done but just a bit of flushing here (she pointed to a picture) I was groggy so I have no idea what she said and felt puzzled that my knee was swollen and sore if I had had nothing done. She was also determined that I didn't go back to my room but to the day unit, who were surprised as they had men recovering there and none from orthopaedic. I felt confused as I was expecting to go back to my room the nurse made me feel like I had no say in any thing. In the end because I didn't go back to my room it wasted other members of staffs time trying to find my phone which was in a drawer in my room. The day unit were wonderful and almost slightly apologetic I was there amongst all the men. Apart from this one thing the service was amazing. I have had to be a QA quite a few times over the years for Neuro and orthpeadiac I have always been impressed with the service they give.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lisete daSilva, PALS Co-ordinator, Portsmouth Hospitals NHS Trust 4 years ago
Lisete daSilva
PALS Co-ordinator,
Portsmouth Hospitals NHS Trust
Submitted on 17/12/2019 at 15:08
Published on Care Opinion at 15:08



Thank you for taking the time to share your feedback with us. I am pleased that overall your experience was positive. I am sorry to learn that the Nurse provided with that information, as we aim to provide the best possible care.

If you would like us to look into this further please e-mail us on PHT.PALS@porthosp.nhs.uk

Kind Regards

Lisete

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k