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Care Opinion

My stay

Posted By Dram

"My stay"

About: Knowsley Resource & Recovery Centre

(as the patient),

I felt scared of certain members of staff towards the end of my stay there I was relieved to leave the ward. I've often thought there must be a reason mental health nurses are portrayed as Bullies and scary individuals both male and female. Most of the staff were good and kind and professional. The building is out dated and needs modernizing or flattened and rebuilt to create a friendlier atmosphere

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Responses

Response from Katherine Earlam, PALS Officer, North West Boroughs Healthcare NHS Foundation Trust 4 years ago
Katherine Earlam
PALS Officer,
North West Boroughs Healthcare NHS Foundation Trust

Submitted on 21/01/2020 at 12:55
Published on Care Opinion at 14:23

Dear Dram

Thank you for the taking the time to post your comments.

My name is Katherine Earlam and I am a PALS officer for the Trust.

I was very sorry to hear of your experiences and I would like to offer my apologies.

I would like to assure you that this is not the level of service we expect as a Trust.

Your comments will be passed onto the team and I would welcome the opportunity to speak with you so that I can help to resolve your concerns.

My contact details are:

Number: 01925 664450

E-mail: complaints@NWBH.nhs.uk

My hours of work this week: 9.00 am – 5.00 pm

Once again I would like to thank you for taking the time to tell us about your experience. We sincerely value your feedback as this will help us to improve our services for other people in the future.

Kind regards

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