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Caring Department

Story from nhs.uk

"Caring Department"

About: Royal Cornwall Hospital (Treliske)

I was recently in the Department of Endoscopy for a Colonoscopy and would just like to mention how friendly and efficient I found the staff. From the doctor who carried out the procedure to reception and all nursing staff involved I would like to say thanks for making a stressful situation for myself as relaxed as it could be.

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Responses

Response from Jess Saunders, Patient Engagement and Feedback Coordinator, Patient + Family Experience Team, Royal Cornwall Hospitals NHS Trust 4 years ago
Jess Saunders
Patient Engagement and Feedback Coordinator, Patient + Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 17/12/2019 at 13:09
Published on Care Opinion at 13:09

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Dear Mr. Leiper,

Thank you for taking the time to share your story with us, please firstly let me apologise for the delay in responding to you on here. I was so pleased to see that you found the staff to be friendly and efficient meaning that you were made to feel relaxed in a stressful situation.

I am responding to you as a member of the Patient and Family Experience team here at the Trust, but I will ensure that I share your story with the team in Endoscopy, I'm sure they will be glad to read your kind comments.

Best wishes,

Jess

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