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not nice!

Story from nhs.uk

"not nice!"

wellbeing? what wellbeing, self referred by on advice from gp. had phone interview.. useless procedure, do they really think a person is going to spill everything in a phone call tick box situation. sent names of councellors. none can see me. left floundering and no one cares quite frankly.......

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Responses

Response from Hellesdon Hospital 4 years ago
Hellesdon Hospital

Submitted on 18/12/2019 at 10:59
Published on nhs.uk at 11:06

Thank you for taking the time to provide us with feedback and we are sorry to hear that you didn’t find your experience with the Wellbeing Service positive. The service predominantly offers initial assessments via telephone to ensure that it is able to offer support as quickly as possible to all that require it across Norfolk and Waveney. We are aware though that this option is not right for everyone and we are always able to offer face to face assessments when this is clinically required. If you would like to arrange a face to face appointment or discuss your experience more fully, please do contact us on 0300 123 1503 or admin@wellbeingnandw.co.uk.

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