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"Great care and attention"

I'd like to commend my Wellbeing practitioner for her attentive care and kind nature during the course of my treatment. She is an excellent steward for mental health services in the Telford and Wrekin area and is testament to what can be achieved with patience and attention to detail.

Despite the long wait between sessions, and the short bursts that they were conducted in, she was always fully prepared for each session and kept my wellbeing at the front of her mind every time I saw her. She was a delight to chat to about anything I rambled on about and made me not just feel like a patient, but a friend as well.

Her thoughtful approach to our sessions made sure I was able to understand the content she was teaching me, and motivated me to complete the CBT exercises she recommended.

I wish her every success in her career, and hope that she will continue to help people in a similar position to myself, because I have experienced first hand the change that she can bring about. Thank you :)

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Responses

Response from Iapts Team 4 years ago
Iapts Team
Submitted on 12/12/2019 at 11:17
Published on nhs.uk at 11:17


Hi Charlie. Thank you for taking the time to send us feedback following your sessions with our service. I’m really pleased to hear you found it helpful, but most of all I’m pleased to hear the team member made such an impact on you. I always like to be able to pass on positive feedback to the team member, would you be able to email me who you had contact with so I can pass on the thanks to them personally? My email is Lucy.cotterill@mpft.nhs.uk I would like to wish you all the best for the future. Kind regards Lucy

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