"Second stay in hospital in short time span"

About: University Hospital Hairmyres / Trauma & Orthopaedics (Wards 1 & 5)

(as a volunteer/advocate),

Ward 5

Nurses excellent. Patient feels nurses spend time and have great patience with patients especially with patients who have vulnerabilities. Nurses go way beyond call of duty. Patient finds this whole situation very humbling.

The surgeon, very attentive explaining in detail what was happening. Although surgeon off at weekend was phoning in to find about how patient was.

Medication usually on time. Ward can be very busy. Family happy with care. Family allowed to stay during rather traumatic parts of patient’s care.

Improvement required: shortage of special dressing. Staff spending time looking for suitable size. Patients discharged too quickly. Cleaning staff to be commended for their diligent work.