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"Excellent Care"

About: The Queen Elizabeth Hospital, King's Lynn, NHS Foundation Trust

My husband was admitted to A&E with an acute pain in his lower left back and had been passing blood for several days. His G.P. had referred him for an urgent C.T. scan following three emergency appointments at the surgery. He had a C.T. scan within 24 hours of admission and the following day he was diagnosed with a left kidney tumour. Following a biopsy a week later which confirmed the tumour was quite large, he was scheduled for a nephrectomy which took place on the 24th October.

From the day of admission in A&E to the day he left hospital following the operation we were both treated with respect and care and everything was explained to us.The Uro-Oncology staff including the surgeon were excellent, they understood what a shock we had when we received the news and dealt with us in a caring but professional manner.

We would like to thank all staff including surgeon, nurses, and meals and tea ladies for the care they showed to us.

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Responses

Response from The Queen Elizabeth Hospital, King's Lynn, NHS Foundation Trust 4 years ago
The Queen Elizabeth Hospital, King's Lynn, NHS Foundation Trust
Submitted on 05/12/2019 at 08:53
Published on nhs.uk at 09:37


Thank you very much for taking the time to tell us about the experience you and your husband had recently in the care of The Queen Elizabeth Hospital in King's Lynn. I am so pleased to hear that your time in the hospital was so positive at what must have been a very worrying situation for you and your family. I will be sharing your comments with all the teams involved as I know they will appreciate hearing your words about their caring and professional manner and how this was evident from all staff. I hope that your husband is recovering well from his surgery.

Kind regards

Emma Harrison

Patient Experience and Public Involvement Lead

Tel: 01553 613613 x 2432

email emma.harrison@qehkl.nhs.uk

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