"Booking office"

I was trying to change a hospital appointment on behalf of my mother who is frail, blind and has carers twice a day.

She is due to go to the pain clinic in the morning and also has an appoint in the dental / aural clinic in the afternoon. Since post pain clinic and injections she is advised to rest all I want to do is rearrange her afternoon appoint. As we live in different areas I will not be seeing my mother until next week when I am taking her to her pain clinic appointment. Apparently without my mother with me to give permission to change her appointment I am unable to do this. I realise we are bound by the data protection act but for goodness sake I am not asking anyone to divulge or access information, I am trying to avoid a busy clinic at Treliske having a wasted appointment.

Sorry to say no wonder appointments get missed and a doctor will have a wasted empty appointment. This is very poor and a complete waste of public money.