"Giving blood"

I again had to visit the phlebotomy department at the Health Centre Coatbridge. This time I didn't catch the ladies name who was in the 1st room, but she also made me feel relaxed I mentioned my previous response. She asked if I wanted some water if so she would let the water run until it was colder I thanked her but said no thanks this time I had already filled up my water bottle at the Buchanan Centre. She also asked if I needed help to get up and she opened the door for me.