This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

I am not receiving the help I so desperately need

Posted By Leeloolollypop

"I am not receiving the help I so desperately need"

About: Cowplain Family Practice

(as the patient),

My entire experience with the practice has been absolutely terrible. I suffer from migraines and anxiety and all they do is stress me out and cause more migraines. 

I made a telephone appointment for 8.30... By 9 I called them to ask why I haven't been contacted, my appointment had been pushed back without anyone letting me know. While on the phone I missed the doctors call of course. I rang back less than one minute later to say this and they told me I'd be called by 10.30. Now I can't make or accept any other calls all morning. And I am not receiving the help I so desperately need due to SEVERE side effects from medication (which I told the receptionist about). 

Oh also I made it via phone because it takes 3 weeks to make an appointment with my doctor and at the walk in I've genuinely waited for 2+ hours to be seen before. Absolutely shocking.

When I'm able to leave my house I'm going to join another practice. My experience with Cowplain family practice has been terrible and the reception staff just make me wanna cry.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Cowplain Family Practice 4 years ago
Cowplain Family Practice

Submitted on 11/12/2019 at 12:03
Published on nhs.uk at 12:23

Thank you for bringing your concerns to our attention.

All the morning sessions are a walk-in and wait appointment system. This also includes telephone consultation with a GP. We only have a limited number of these, bookable on the day, and the GP will call patient's back during that day. We are sorry if you were expecting this to be at 8.30.

Our bookable afternoon appointments do get booked in advance, this is why we offer patients the option of the walk-in morning appointments, so they can be seen on the day they are unwell. The wait can be lengthy, but this is part due to the NHS winter pressures at the current time.

The reception staff ask questions to enable them to signpost you to the best person for your problem. They are following GP's instructions.

If you would like to discuss this in more detail, please contact either Julie Care or Kat Hampson Operation Manager's at Oaks Healthcare.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k