"Great treatment and fabulous staff"

About: New Victoria Hospital / Urology

(as the patient),

When I was diagnosed 6 months ago with Bladder Cancer . I was extremely upset angry vulnerable and scared.

Then along the journey I was treated with kindness compassion professionalism .

Whether it was in the out patient clinics or on the wards every member of staff  were fabulous nothing was too much trouble everyone took the time to explain all treatments in detail and allowed me the time  ask any questions. Staff all seemed to understand just how I was feeling and when I needed a little cry they held my hand and understood that it was necessary. I have attended several different hospitals and not all areas are brand new and have all modern equipment but it did not seem to matter staff all seemed happy at work and that showed in their attitude to patients. I am a health professional myself so I suppose I would be more critical  but found nothing to be critical about. I witnessed first had staff dealing with difficult demanding patients with a caring and understanding manner. So very proud of our NHS.

More about:

Responses

Response from Rachel Pyle, Patient Experience Project Manager, Patient Experience Team, NHSGGC

picture of Rachel Pyle

Hello Finished with Cancer,

Thank you for taking the time to share your experience with us, it’s very much appreciated.

I’m very sorry to hear about your cancer diagnosis, I can appreciate that it must have been very scary and upsetting. However, I’m so glad that you had such a good experience with our services and that they were kind, compassionate and professional. I would be delighted to pass your lovely feedback on to the Urology Service at the New Victoria Hospital, I’m sure they will be very pleased to receive it.

Many Thanks,
Rachel

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