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"A foreign body in my eye"

About: St Andrews Community Hospital / Out of Hours

(as the patient),

On Sunday evening I got a bit of hay in my eye while feeding sheep. I hoped it would just work its way out but it didn't so we went to Out of Hours at St Andrews Community Hospital, Fife at about 5.30 pm.

We were seen immediately, treated very professionally, given the appropriate cream for my eye and were home again within the hour. Could not fault the treatment.

Had the incident been later in the evening, after nine o'clock, we would have had a forty five minute drive in the dark to Kirkcaldy to be seen and I don't think we would have gone and my eye would have suffered.

As a pensioner I am so grateful for the care we get from our hospital and those who work there.

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Responses

Response from Olivia Robertson, Head of Nursing, Nursing Directorate, Fife Health & Social Care Partnership 4 years ago
We are preparing to make a change
Olivia Robertson
Head of Nursing, Nursing Directorate,
Fife Health & Social Care Partnership
Submitted on 03/12/2019 at 09:45
Published on Care Opinion at 10:44


picture of Olivia Robertson

Dear Stuck on a sunday evening,

I am so sorry to hear you suffered an injury to your eye and I hope you are feeling much better now.

I would also like to take this opportunity to thank you for your lovely feedback about the seamless care delivered by the Urgent Care Team in St Andrews Hospital and I shall pass this onto them immediately.

I also note your comment and your concerns about a long drive. NHS Fife are currently developing a flexible and responsive model whereby access to appropriate care will always be our priority. Should you have any concerns in future please call NHS24 on 111 as we will always ensure that you are treated at the right time by the right person at the most appropriate place.

On behalf of the Urgent Care Team I would also like to wish you a very Merry Christmas and a Happy New Year

kindest regards

Olivia

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