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"Took great care of me all day :)"

About: Heartlands Hospital

I was brought into A&E at around 10am this morning (on a saturday) due to tonsillitis turning into an abcess at the back of my throat. My symptoms were quite severe (e.g. blood in vomit, couldn’t eat/swallow, and I was having sharp stabbing pains in my side due to such an empty stomach). I was seen after around 2 hours and then referred to a doctor, who then referred me to a throat specialist. By around 4pm, I was placed in a ward upstairs for the rest of the night. The waiting times are sometimes a bit long but that is to be expected when the doctors are very thorough and careful with how they treat each patient. I think many need to remember that there is most likely someone with a more urgent illness and there are only so many nurses/doctors that can help at once. They do incredibly well for the amount of people they have to tend to. Unfortunately, I had to have the abcess drained with a needle which was not a pleasant experience, but afterwards they put me on a saline drip and shot some antibiotics and steroids into me and I can now swallow with absolutely no pain. All the staff have been so attentive and friendly and I could not have asked for a more relieving experience. I was able to eat my first meal in 3 days and it was actually really nice. Many people complain about hospital food but the shephard’s pie I had with mash, veggies and gravy was comforting and delicious. I feel so much better and I look forward to going home tomorrow.

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Responses

Response from Heartlands Hospital 4 years ago
Heartlands Hospital
Submitted on 09/12/2019 at 16:08
Published on nhs.uk at 16:11


Responded: 09.12.19

Dear Isabelle

Thank you for taking the time to post your feedback following your recent experience at Heartlands Hospital for an investigation.

I am so pleased to read that you felt supported throughout and well informed by our staff who do work very hard to ensure a positive patient experience regardless of how busy their workload is.

I will ensure that your feedback is forwarded to the senior manager and their team, who I am sure will be thrilled to read your comments, which I hope is acceptable.

Once again, thank you for your feedback and please

contact us if you require any other assistance.

Kind regards

Patient Experience Team

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