"Failure to communicate"

About: St Austell Health Group St Austell Health Group St Austell PL25 3EF

Posted via nhs.uk 4 years ago

Doctors ask for blood tests, no reasons given. Following blood tests no result ever communicated, twice. Turn up for blood test, "wheres the urine sample ?" - never asked for one. Turn up for blood test, nurse does not know why one is required, as nothing on notes. Get routine prescription to be told by chemists that I need another blood test. 5 in 4 months.

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St Austell Health Group

Submitted on 29/11/2019 at 15:36

Published on nhs.uk at 16:24

Dear Uncle Addie,
I am sorry to hear that you have experienced communication failures.
Please feel free to contact me at complaints.sahc@nhs.net and I will look into this for you.
Kind regards,
Anita McMillan, Business Support Manager

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"Failure to communicate"

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