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Very impersonal

Story from nhs.uk

"Very impersonal "

About: Yaxley Group Practice

Since I have joined the practice I have seen only once a doctor everything else was over the phone.

I have been rushed to the outpatient hospital three times,but no responds from any doctor.When I had an appointment with a nurse I found out that I have a heart disease and she put me on a medication also given me an inhaler for my COPD.Shouldn't that have been a doctors job to inform me of my report from the hospital?Again I have been admitted to hospital with a terrible inner ear infection and face paralysis and again,where is the Doctor who so posed to take care of its Patients.I am very disappointed in this Surgery and I wondered if I were of younger age,things would be different.

Would I recommend this Lakeside Surgery?

NO WAY !!!!!!

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Responses

Response from Yaxley Group Practice 4 years ago
Yaxley Group Practice

Submitted on 31/12/2019 at 11:56
Published on nhs.uk at 12:02

We are sorry to hear you feel you have received an unsatisfactory service from our Practice. We always strive to give our patients the very best care we can.

We take all feedback very seriously and would like to ask you to get in touch with either your usual Doctor, Mrs. Selby (Practice Manager) or Mrs. Pritchett (P.A to Practice Manager & Senior Leadership Team) so we can discuss this further and investigate the issues.

Kind regards

Lakeside Healthcare at Yaxley

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