"Very poor communication and service"

Had 1 round of IVF at this centre and would not go back. This review has nothing to do with the outcome of the IVF treatment, but the whole process they undertook.

They lost some of our records.

Asked us to do blood tests they'd already done, because they couldn't find the results in our files.

Sent medication to Liverpool instead of Knutsford.

We had a pointless 5 minute appt with a consultant who we later found out had made no notes in our files for anyone to use.

We missed our first chance to start IVF because they didn't contact us or give us any information and just left us to fend for ourselves. We had to chase them up all the time.

They gave us very little information on what was affecting our fertility. I have since discovered what they told me was incorrect.

Their communication with us was non existent.

Basically the whole process was a complete shambles. We had no faith they'd get the science bit right, because they failed in pretty much everything else.

Very poor service all round. If we had another round of IVF on the NHS I would go elsewhere, not the Hewitt centre.