"Disorganised and Uninformative"

Had my son's appointment with Cahms and arrived ahead of time. Booked in and waited over an hour. Went to check when I'd be seen as my son was becoming distressed and was told that the consultant had already left. She was called and I was told 'Sorry I have an important management meeting'. When I asked to be re-booked I was told that they could bump someone else from next week to fit us in. I'm still waiting over a day later for an appointment and am being given the run around. Shocking organisation and unfair on the children who are desperately waiting for a diagnosis