This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Treated like a king throughout"

About: Crosshouse Hospital / Endoscopy

(as a service user),

Yesterday I had an endoscopy procedure at the Day Surgery unit at Crosshouses Hospital.   

It was a really good experience and it was managed so well that I had no pain whatsoever.  I felt like I was treated like a king throughout.  I had an overnight stay all the staff in day surgery and the recovery ward were kind, attentive and informative.  They made sure that I knew what was happening.  

The meals were really nice also.

I was pleased also that results were good and that my bowel and intestine were normal.

Had good information from the team about what to do the night before with the medicine that they had sent through and what the clinical procedure was, what was happening and why.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 4 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 02/12/2019 at 18:11
Published on Care Opinion at 18:11


picture of Eunice Goodwin

Dear verypleased,

Well that sounds like the team nailed it and no improvements possible; that is delightful to hear.

I am sure the staff will take as much pleasure in reading your story as I did, so thank you for taking the time to share it.

Best wishes,

Eunice

p.s. I am glad your result was good too, that will be a relief for you.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k