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Care Opinion

The unit is a credit to the NHS

Posted By Luckyone2

"The unit is a credit to the NHS"

About: Raigmore Hospital / Breast Clinic

(as a service user),

Having found a lump in my breast , my G.P. referred me to the Breast Centre Raigmore.

The service I received there was second to none. It is an extremely busy place with many women waiting for investigations and consultations. Despite this , I was treated with the utmost care and attention. 

The receptionist knew that my visit involved a flight and offered to validate all my documents without prompting. The nurse who collected me from reception explained what I could expect when I saw the Consultant. The Consultant was extremely polite and personable , even meeting me at the door to introduce himself. The radiographer and sonography were polite and efficient. After my investigations, a nurse took the time to explain how to look after myself ( even providing paperwork to remind me).

I am back for a second visit today and Diane has looked after me superbly - she has kept me informed of any delays and even brought me tea when she was aware that I would have a bit of a wait. I can’t thank this excellent team enough. This unit is an absolute credit to the NHS with outstanding patient care from the whole team.

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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator , Clinical Governance, NHS Highland 4 years ago
Sylvia Fraser
Clinical Governance Facilitator , Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 02/12/2019 at 13:37
Published on Care Opinion at 13:37

picture of Sylvia Fraser

Dear Luckyone2

Thank you for taking the time to send us such a lovely email especially at a time when you will be focusing on your own health and wellbeing.

It is always lovely to hear from patients about the care and treatment they have received from our dedicated teams across the hospital. I am pleased that they were able to offer you the attention and care at a time when you will have been worried about the next steps.

Please be assured that I will pass your email onto the whole team.

I would like to take this opportunity to wish you well for your treatment and ongoing health.

With best wishes

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